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 Main Reception/Appointments: 01630 652158
Business / Health Professionals: 01630 658208
Prescriptions: 01630 655815 (recorded)
Fax: 01630 652322
 
DRAYTON MEDICAL PRACTICE &
Primary Care Centre 
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Cancelling Appointments

 

Please be aware that you can only cancel appointments that you hold with the Medical Practice, using the methods below.

 

From January 2017 we will be sending reminders for appointments via text (SMS) to patients whose mobile we have recorded. Please let us know your up to date number using this form.

 

If you wish to opt out of reminders, let a receptionist know.

 

Any appointments with the Community Services eg, District Nurses, Health Visitors or Physio must be cancelled directly with that department. You can contact Community Reception on 01630 653881.

 

 How to Cancel
  • Cancellation Line: Please call on 01630 692900, this is an answerphone service, state clearly your name, the date and time of your appointment and who it is with.
  • At Reception: Either in person or by the main reception line on 01630 652158, this is the best method to use if you wish to reschedule for another time.

 Please Remember to Cancel


If you cannot keep your appointment, please let the surgery know as soon as possible so it can be freed for someone else's use.

 Did Not Attend Data (DNA)
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On average, 4.5% of all our GP and Nurse routine appointments are not attended by the patient. Over the course of a year this amounts to a lot of wasted appointments and contributes greatly to waiting times to see your GP or Nurse.

 

The table below shows the number of non-attended appointments for the current year, see below the table for the previous 5 years totals.

 

Month (2016)
GP DNAs Total GP Available GP DNA Average Nurse DNAs Total Nurse Available Nurse DNA Average
January
212 4562 4.65% 134 3659 3.66%
February 204 4612 4.42% 157 3773 4.16%

March

255
4467
5.71%
190
 3621 5.25%
April 243 4466
5.44%
189
3817
4.95%
May 233
4261
5.47%
167
3641
4.59%
June  247 4721
 5.23%  179 3700
4.84%
July  260 4268
6.09%
180
3618
 4.98%
August  240 4350  5.52%  161  3541  4.55%
September  191 4242   5.50% 199  3795  5.24%
October  231 4311  5.36%  161  3392  4.75% 
November  248 4649  5.33%  254  4229  6.01%
December 223  4506  4.95%  181  3301  5.48%
Total 2787 53415 
5.22%
2152 
44087 
4.88%

 

Please help us to reduce this figure by cancelling an appointment you cannot attend.

 

Year GP DNAs GP DNA Average Nurse DNAs Nurse DNA Average
2011 2008 4.62% 1396 4.72%
2012 2001 4.14% 1462 4.03%
2013 2180 4.30% 1727 4.31%
2014 2369 4.83% 1605 4.42%
2015 2505 4.63% 1751 4.26%

 

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