Changes to Phone System from April 2024
We have made some tweaks and updates to the practice phone system. This is part of a large scale set of projects to improve and refresh the technologies within General Practice. Please bear with us while we learn the new functionality.
The announcements have been changed to a clearer voice and will allow more customisations and the ability to change or update them in a more responsive and timely manner.
The menu system has 2 new options, when calling 01630 652158 you now have 5 choices:
1 – Go to the queue to speak to reception
2 – Cancel an appointment – This will require you to leave a message
3 – Order repeat medication – This will require you to leave a message.
4 – For Medical and Insurance reports queries and requests – You may have to leave a message
5 – To speak to a medical secretary (referral queries) – You may have to leave a message
Finally, call back functionality is available under option 1. This will keep your place in the queue but saves you waiting. Once your call reaches the top. A receptionist is then notified to return the call.
To save a call to the Practice, we recommend using eConsult for administrative or routine appointment requests, https://draytonmedicalpractice.webgp.com/.
Your online account can be used for routine appointments, prescriptions and can be given access to test results and other features of your medical record. https://www.draytonmedicalpractice.nhs.uk/appointments/online-services/
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Patient Services
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals