Alert: Limited Availability for Emergency Appointments

Due to the absence of 3 clinicians today, we have limited availability for emergency appointments. Please only call for an appointment today if you feel it is necessary.
Thank you for your understanding

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& Primary Care Centre

Changes to Phone System from April 2024

We have made some tweaks and updates to the practice phone system. This is part of a large scale set of projects to improve and refresh the technologies within General Practice. Please bear with us while we learn the new functionality.

The announcements have been changed to a clearer voice and will allow more customisations and the ability to change or update them in a more responsive and timely manner.

The menu system has 2 new options, when calling 01630 652158 you now have 5 choices:

1 – Go to the queue to speak to reception

2 – Cancel an appointment – This will require you to leave a message

3 – Order repeat medication – This will require you to leave a message.

4 – For Medical and Insurance reports queries and requests – You may have to leave a message

5 – To speak to a medical secretary (referral queries) – You may have to leave a message

Finally, call back functionality is available under option 1. This will keep your place in the queue but saves you waiting. Once your call reaches the top. A receptionist is then notified to return the call.

To save a call to the Practice, we recommend using eConsult for administrative or routine appointment requests,

Your online account can be used for routine appointments, prescriptions and can be given access to test results and other features of your medical record.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Serious Medical Emergencies

Patients requiring stitches, or with suspected broken bones, are advised to go directly to the A&E department at Royal Shrewsbury Hospital, Princess Royal Hospital (Telford) or the nearest A&E department.

If you have a life-threatening medical emergency, please dial 999

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Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

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