Welcome to Drayton Medical Practice

& Primary Care Centre

Information Regarding Our Move to a New Clinical System 

 We are preparing to transfer to a new clinical system from 15th October 2024. We are confident the system (which is widely used by practices across the country and is a preferred NHSE provider) will enable us to improve our services, in particular online services. 

As we prepare to go live, we must have a cut-off period of one week to ensure we are able to transfer all data from one system to another. This will take place from 7th to 14th October 2024. This is significant behind the scenes work. 

Ordering Medication  

Between 8th to the 16th of October, we will lose access to the Electronic Prescribing Service. Therefore, we will only be able to issue limited numbers of prescriptions on paper, for newly ordered medications. This is a temporary and one-off measure as we switch to the new system.  

Please try, where possible to either delay any medication ordering until after 16th October, or place early orders if your prescription would normally be due during this period. 

Anything acutely issued by the clinicians or anything urgent will be prioritised but will be issued on paper. 

Local pharmacies are aware of this and are preparing for the extra work. 

Appointments  

We will be running a limited appointment system between the 10th to 18th of October 2024 with limited access to advance appointments. Once the new system goes live, usual service will resume.  

Unless your appointment is urgent, please contact the practice after Wednesday 16th October. There will be urgent on the day appointments available throughout the switch over. Local pharmacies can also help with the treatment of minor ailments, without seeing a GP or Nurse. 

Online Access 

Access to Online Services will not be available from 7th October 2024 to 16th October 2024. 

If you use the NHS App, you will need to uninstall it and reinstall it to gain access again (after 16th October). Further information will be emailed to users with online access accounts. 

If you do not have the NHS App or use Patient Services, application packs to gain access to the new online service will be available in reception, once the new system is online. 

If you use the online services for ordering medication, please revert back to calling the repeat order line on 01630 655815 or for a limited time you can use our website www.draytonmedicalpractice.nhs.uk 

You can also use the right-hand side of your paper prescription to tick the items you need and hand that in. 

Restoring our online access is a priority once the new system is available. 

Why are we changing? 

Our current supplier is withdrawing from the English market, so we have no choice. However, this is our opportunity to modernise and bring our practice in line with other local Surgeries. 

The work involved in a system change is immense and for a short period of time, there will be considerable disruption. However, we are confident that the new system offers a host of benefits for both patients and staff. 

• There will be vastly improved online access.  

• Greater collaboration with local Practices for Out of Hours appointments 

• Improved clinical tools for a better quality of care. 

• Streamlined pathways and services. 

• Enhanced clinical decision making to support proactive care. 

• Richer and more complete patient records. 

Please be patient with us during the transition and as we learn the new systems. Thank you for your understanding and kindness to our team during this very busy and challenging time.  

Summary of Important Dates 

• 7^th October – Online access stops 

• 8^th October – Electronic prescribing (EPS) stops – reverted to paper. 

• 10^th October – Urgent/ on the day appointments only 

• 15^th October – Go Live on new system.  

• 16^th October – EPS restored & new online accounts can be created. 

• 18^th October – Last day of ‘on the day only’ appointments. Routine booking available beyond this date. 

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Serious Medical Emergencies

Patients requiring stitches, or with suspected broken bones, are advised to go directly to the A&E department at Royal Shrewsbury Hospital, Princess Royal Hospital (Telford) or the nearest A&E department.

If you have a life-threatening medical emergency, please dial 999

Latest News