Accessing the Triage Forms
The best way to access the form is through your NHS App (sign up or log in here). This pre-populates the form with your details and saves errors and time. Otherwise, you can access the main form here from our website, or use one of the links below.
When you open the form, you have three choices:
- Medical Request: “I have a health problem…” – This form should be used for all on the day urgent requests and routine GP appointments
- Admin/routine Request: “I have an admin request…” – This form can be used for a variety of administrative requests and should be used for certain routine care requests too (see below).
- Online Advice: The NHS website will offer advice and information on many conditions, symptoms, and treatments
Red Flags
Whatever form you choose, if you or someone else have any of the following red flags you should stop and call 999
DO NOT USE THE TRIAGE FORM IN AN EMERGENCY!
- signs of a heart attack: chest pain, pressure, heaviness, tightness or squeezing across the chest
- signs of a stroke: face dropping on one side, cannot hold both arms up, difficulty speaking
- sudden confusion (delirium): cannot be sure of own name or age, slurred speech or not making sense
- suicide attempt: by taking something or self-harming
- severe difficulty breathing: not being able to get words out, breathing very fast, choking or gasping
- heavy bleeding: spraying, pouring or enough to make a puddle
- severe injuries: after a serious accident
- seizure (fit): shaking or jerking because of a fit, or unconscious (can’t be woken up)
- sudden, rapid swelling: of the lips, mouth, throat or tongue
- labour or childbirth: water breaking, more frequent intense cramps (contractions), baby coming, or just born
- signs of a severe infection (sepsis): blue, grey, pale or blotchy skin, lips, tongue, palms of soles; a rash that does not fade when you roll a glass over it or high temperature with a stiff neck / bothered by light
British Sign Language (BSL) speakers can make a BSL video call to 999.
Deaf, hard of hearing or speech-impaired people can use 18000 to contact 999 using text relay or a textphone.
Health Problem
This interactive guide shows how a submission works. Please only request help with one problem per submission, and include as much detail as possible to allow an efficient triaging process. Most requests are dealt with and responded to on the day. There is no need to call us unless you have not had a response for 48 working hours.
Admin or Routine Request
The sections of the form which you can direct link to are:
- Repeat Prescriptions: For requests for items on your repeat medication list only
- Fit (Sick Note): You can self-certify the first 7 days of an illness. Only use this form for continuation requests.
- Test Results: You can access these on the NHS App, or request them via this form
- Referral Follow up: For checking the status of an already requested referral
- Doctor’s Letter: For medical report requests, subject access requests and other documents and letters
- Other Admin: For general enquiries etc. Not for requests of a clinical nature.
- Routine Care Appointment: Do not use this form for new or ongoing issues. Use the medical request form instead.
- NHS Health Check – Check eligibility
- Cervical Screening (Smear Tests)
- Postnatal Checks
- Long Term Condition reviews (Asthma, COPD, Diabetes etc)
- Medication Reviews
- Adult and Children’s vaccinations
We usually respond to on the day requests within a few hours, routine requests and those of an administrative nature will be responded to within 48 working hours.